Refund & Cancellation Policy
M4Marriage is committed to providing a transparent and fair experience to all members. This Refund & Cancellation Policy explains the terms applicable to payments made for membership plans, premium services, and other paid features available through M4Marriage.
1. Membership Payments
All membership and premium-plan payments made through M4Marriage are generally non-refundable once the service has been activated, because access to paid features may begin immediately after payment.
Before making a payment, members are advised to carefully review the plan, validity period, number of profile views/contact views, and other benefits.
2. When a Refund May Be Considered
A refund may be considered in exceptional circumstances, including:
- The payment was successfully debited but the corresponding membership/service was not activated.
- The same transaction was charged more than once due to a technical or payment-processing error.
- A technical issue caused a payment to be processed incorrectly and M4Marriage is unable to provide the purchased service.
- Any other situation where M4Marriage determines that a refund is appropriate.
Refund eligibility will be determined after verification of the transaction and relevant account details.
3. Duplicate Payments
If a member is charged more than once for the same membership or service due to a technical error, the duplicate amount may be refunded after verification.
Members should contact M4Marriage support with the transaction details and proof of payment.
4. Failed Transactions
If a payment fails but the amount has been debited from the member's bank account, the amount may be automatically reversed by the payment gateway/bank within the applicable banking or payment-processing timeframe.
If the amount is not reversed within the expected period, members may contact M4Marriage support with the transaction ID and payment details so that the transaction can be checked.
5. Cancellation of Membership
Members may request cancellation of their account or membership. However, cancellation of an account or membership does not automatically entitle the member to a refund for an already activated paid plan.
Unused portions of an activated membership plan are generally non-refundable unless M4Marriage specifically approves a refund.
6. Promotional and Discounted Plans
Payments made under special offers, promotional plans, discounted memberships, introductory offers, or other promotional schemes may be subject to additional terms.
Unless specifically stated otherwise in the relevant offer, promotional payments are non-refundable after activation.
7. Service Validity
Membership validity begins according to the plan purchased and does not normally pause or extend because a member does not use the service.
Failure to use the available features during the validity period does not, by itself, create a right to a refund or extension.
8. Refund Processing
Where a refund is approved, M4Marriage will normally process the refund through the original payment method, wherever technically possible.
The time taken for the amount to appear in the member's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
9. How to Request a Refund
To request a refund or report a payment issue, members should contact M4Marriage support and provide:
- Name of the member
- Matrimony/Profile ID
- Registered mobile number
- Date of payment
- Amount paid
- Transaction/Order ID
- Payment method
- Reason for requesting the refund
- Relevant payment proof or screenshot, where applicable
Support: WhatsApp: 9446260115
Support Hours: 10:00 AM – 6:00 PM
10. Verification
M4Marriage may verify the member's account, payment transaction, service activation status, and other relevant information before approving a refund.
Providing incorrect, incomplete, or misleading information may result in rejection of the refund request.
11. Changes to This Policy
M4Marriage reserves the right to modify or update this Refund & Cancellation Policy when necessary. Any updated version will be published on the website with the revised effective date.
12. Contact Us
For refund, cancellation, or payment-related assistance, please contact:
M4Marriage
Website: www.m4marriage.com
WhatsApp Support: 9446260115
Support Hours: 10:00 AM – 6:00 PM
By purchasing a paid membership or service from M4Marriage, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to its applicable terms.
